When looking for simple ways to reduce costs on Amazon, knowing how to get referral fees reimbursement from Amazon is a good first step. Amazon charges a referral fee every time you sell a product on their marketplace. These fees vary depending on the category. Amazon does its best to be as accurate as possible when charging referral fees, but sometimes they may be inaccurate. For example, Amazon may miscategorize your inventory and charge an incorrect referral fee. If this is inaccurate you may be paying unnecessary fees every time you sell an item on Amazon. You may also not be indexed correctly within Amazon’s marketplace, making it harder for customers to find your product. In this post, we will be going over what to do if you are overcharged for Amazon referral fees and how to get reimbursement for the incorrect Amazon referral fees.
Before you Submit a Request for Referral Fee Refund
Before submitting a request for reimbursement, check the referral fee you were charged on specific transactions using the Transaction Report, which can be found under Reports > Payments > Transaction View on Seller Central. Once you have determined the fee you were charged, check the Referral Fees Rate to see if you were charged the correct fee for your product’s category.
If you believe you were charged an incorrect referral fee upon reviewing the Transaction Report and Referral Fee Rate for your category, contact selling partner support and open a research request. Amazon requires the following documentation in order to be reimbursed:
Date of the transaction
The transaction you believe has an incorrect referral fee and the amount you were charged fees Category Guidelines
The referral fee amount that you believe is correct and why
The Category Guidelines that place your product in a different category
Only file a claim when you have all the required documentation. Submitting invalid claims may prevent you from disputing a referral fee in the future.
How to Submit an Amazon Referral Fee Reimbursement
Open a case with selling partner support by navigating to “help” on Seller Central. At the bottom of the page, select “Get Support” under “Need more help.” This will bring you to a menu selection where you can choose “Account Fees” from the “Your Account” dropdown. Submit the required information including the specific transaction, the amount you were charged, and the amount you believe you should have been charged. Include your email and click “send” to open the case. Selling partner support may reach out to request more information so check your case log daily to ensure that you don’t miss any responses from them.
Limitations to Amazon Referral Fee Reimbursement
For each fee charge, you are only permitted to file one claim. Selling partner support will research your case and notify you if you are eligible for reimbursement. If support determines that you are not eligible for reimbursement, you can appeal by requesting that the case be transferred for an independent review, or submit any additional proof or documents you may have. The conclusion of the appeal is final. Any additional claims for the same fee charge will be declined.
Conclusion
Amazon does its best to ensure that referral fees are accurate and applied correctly. If you believe that you have been charged an incorrect referral fee, check that your product is correctly categorized. If the referral fee you were charged doesn’t match the category’s referral fee, open a case using the steps outlined above. This process can help you efficiently dispute incorrect referral fees. Another way to reduce your referral fee is by utilizing the Amazon Brand Referral Bonus. For more information or help with an issue please contact us below