Amazon Policy & Account Health How-To Guides
This is the Amazon policy section of the Goat Consulting blog, where we cover how Amazon's seller rules, restricted products, account health metrics, and appeal processes actually work from a seller's point of view. You'll find practitioner-written guides on listing suspensions, writing a plan of action, hazmat classification, category ungating, intellectual property complaints, and managing Account Health. Every post is written by a member of our team who has navigated these policies for brands across dozens of product categories, so you get both what the rule says and what Amazon actually enforces in practice.
Most sellers land here while trying to resolve a suspension, violation, or compliance question, so the posts below are meant to be a working reference when something breaks or when you want to prevent the next issue. If you'd rather have the Goat Consulting team handle a suspension appeal, reinstatement, or ongoing compliance monitoring for you instead of doing it in-house, reach out.
Amazon SAFE-T Claims Policy: How to File an Amazon SAFE-T Claim
Amazon SAFE-T claim allows sellers to claim reimbursements from customer returns. As an Amazon seller, you know that returns are a part of doing business. But what happens when a customer returns an item that is damaged, missing parts, or the wrong item? Through Amazon’s SAFE-T claims policy, an Amazon seller can issue a refund to a customer if, the losses occurred through no fault of the seller or the damage was in the course of its preparation or delivery. If done correctly you can get reimbursed for the cost of the return shipping and the refund.
Through filing SAFE-T claims through seller support and paying attention to your returns, you can help recoup costs that were inflicted by the return process.